Your mission
Join JAROWA as a Lead IT operations - we are looking for a tech person that is looking to build up leadership experience in a managing function while still being operational & hands-on... making sure that our IT Operations work smoothly!
This means your responsibilities are:
This means your responsibilities are:
- Hands on IT Operations engineer with responsibility for a small team
- Ownership of IT 3rd level support and work with JIRA ticketing system meaning...
... taking care of 3rd level support requests, resolve the ticket directly or triage it with internal teams
... working closely with 2nd level support and make sure SLA’s are met - Ownership over the operations of our cloud infrastructure (MS Azure), tasked with all aspects of keeping it up and operating in an optimal and reliable manner, meaning...
... monitoring cloud infrastructure and supporting with issues
... maintaining cloud infrastructure (E.g. certificate upgrades …) - Ownership for the JAROWA workplace (Windows environment, Office 365), meaning...
... maintaining workspace security management concept and continuously improve it
... cooperating with other engineers to provide stable and secure workspace for the team within and external to JAROWA
... managing the full lifecycle of new and existing hardware & contacting third-party vendors about equipment purchase and management