Support & Operations Manager (Italian & German speaking)

Permanent employee, Full or part-time · Milan

Your mission
  • First point of contact for our 1st level support for Italy and Switzerland customers (insurance companies, property managers and all types of service providers) 
  • Perform trainings for service providers 
  • Ensure a good internal communication with all external and internal Stakeholders
  • Supporting the billing process & Credit collection for Swiss customers 
  • Supporting various projects upon need  
  • Customization and specifications to ameliorate the JAROWA SaaS solution  
  • Ensure acceptance and good management of the orders
  • Deputy to the Operations Manager in case of absence 
Your profile
  • Min. 1-2 years work experience in FinTech or Service business
  • Min. commercial apprenticeship (KV-Lehre with Matura)   
  • Italian & German mother tongue (both mandatory) and excellent English. French and Swiss German are considered assets.  
  • Team-oriented and interdisciplinary way of working, flexible, able to embrace change and adapt to new situations 
  • MICROSOFT Excel proficiency and good knowledge of other MICROSOFT OFFICE tools 
  • Customer support or sales experience is considered an asset 
  • Proactive and outgoing attitude  
  • Empathic and aware of the interlocutor needs 
Why us?
  • A dynamic team in Switzerland, Germany, UK, Italy and other countries (see also here)
  • An open and uncomplicated corporate culture
  • The opportunity to work with well-known insurance and property management companies
  • A growing international environment
  • Extensive opportunities for development and creativity
  • Attractive remuneration
Flexible working possibilities is important to us. Not only do we have a stylish, trendy and motivating office location, but we also offer you the flexibility to work partly from home or other places.
About us
JAROWA is a leading Insurtech with about 60 employees. Its product and  solution offering has won innovation awards and has already convinced +60  insurers, leasing companies and property managers in Switzerland, Germany,  Austria, Italy and the UK. Whilst we are scaling up internationally, we continue to significantly invest into continuous product innovation.
Our marketplace and transaction platform digitizes service provider and  work order management for insurers, leasing companies and property managers. The JAROWA Ecosystem provides our customers with highly efficient digital processes and connects them with nationwide high quality service provider networks as well as best of breed niche solutions (such as AI tools for automated estimation of repair cost based on images).
Your application!
We appreciate your interest in JAROWA AG. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at

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